Refund policy

Last updated: 9 August 2026

Thank you for shopping at CORY. We stand behind everything we make, and if something is not right, we will help fix it.

The short version: you have 30 days from delivery. Store credit is free, issued as soon as we have checked your return, and it never expires. A refund to your original payment method is always available instead, minus a one-time $7 return label fee. Either way we refund what you paid for the items plus the tax on them; the original shipping charge is not refunded. Wrong size? Return it for free store credit and grab the right one.

What can be returned

  • Anything within 30 calendar days of delivery.
  • Items must come back in new condition with the tags still attached. Trying something on is fine. Wearing it for a shift is not.
  • Items marked Final Sale on the product page cannot be returned or refunded. These are our clearance, last-call, and limited-run pieces: because of the limited amount produced, they are not restocked and are sold as final.

How it works

  1. Message us through the contact page with your order number and what you would like to do.
  2. We email you a prepaid return label. Please use it within 14 days.
  3. When your return arrives we check it over, then send your store credit or refund.

If something comes back worn or without its tags. We will get in touch before we do anything, send you a photo of what we found, and agree what happens next with you. We will not quietly refuse a return or quietly reduce it.

Your options

Store credit, free. You get back what you paid for the items you send back, plus the sales tax on them. No fees. The shipping charge on your original order is not refunded. Credit is issued as soon as we have checked your return, usually within 2 business days of it reaching us, and it never expires.

A refund to your original payment method. The same amount as above, minus a one-time $7 return label fee per order. Once we have processed it, refunds take a further 5 to 10 business days to appear on your statement.

Exchanges

We do not offer exchanges. For a different size or color, return your item for free store credit and place a new order for exactly what you want.

Damaged, defective, or wrong item

If something arrived damaged or we sent the wrong item, send your order number and a photo through the contact form. We will make it right at no cost to you.

A note on fit

Most returns happen because of sizing. Every scrub top and bottom has its own size chart, built from measuring the actual garments rather than a generic template. A minute with a tape saves a return. If a size you want is not on the chart, message us: where we still have the garment we will measure it for you before you order, and where we do not we will tell you that straight rather than guess. Either way we keep a note of it when we decide what to make next.

Questions? Reach us anytime through the contact page.