Shipping policy
Last updated: 6 August 2026
Where we ship
We ship within the United States only, including Alaska, Hawaii and US territories. We do not ship internationally at this time.
Orders are packed and sent from California.
What shipping costs
| your order | shipping |
|---|---|
| $50 and over | Free |
| Under $50 | $5 flat |
The $50 is based on your order subtotal, before tax and shipping. A discount code is applied first. So if a code brings your subtotal under $50, the $5 standard rate applies. If you are close to the line and would rather keep the free shipping, it can be worth adding a small item instead of using the code.
How long it takes
Most orders arrive 5 to 8 business days after you place them, and that range covers everything: the 1 to 2 business days we take to pack your order and hand it to USPS, plus the time in transit. It is one number to remember rather than two to add up.
We do not pack or ship on weekends or US public holidays.
Once your parcel is on its way you will get an email with a tracking number. Please allow up to 24 hours for tracking to start updating after you receive it.
Delays outside our control
Once USPS has your parcel, delivery is in their hands. Weather, holiday periods and carrier backlogs can all add time, and we cannot speed those up. What we can do is help you chase it, so please message us if something looks stuck.
Wrong or incomplete addresses
Please check your shipping address before you order. If a parcel comes back to us because the address was wrong or incomplete, we will contact you and resend it once you confirm the correct address. You will need to cover the cost of the second shipment.
If you spot a mistake straight after ordering, message us as fast as you can through the contact page. If it has not shipped yet we can usually fix it.
Lost or damaged in transit
If tracking shows delivered and you do not have it, please check with anyone else at the address and with your local post office first, then message us. If it is genuinely lost or it arrives damaged, send us your order number and a photo where relevant and we will make it right. There is no cost to you when the carrier or we are at fault.
Returns
Our returns terms are on the refund policy page. Return shipping is covered by a prepaid label we email you, and how the cost is handled depends on whether you choose store credit or a refund.
Questions about an order? Reach us any time through the contact page.